Refund and Return Policy

At Dropszy, we strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Order Delivery Timeline

You will receive your product within 7 days of placing your order.
In case of any unforeseen delays, the delivery may take a few extra days. We will notify you if such a situation arises.

2. Eligibility for Returns & Refunds

We accept returns and process refunds under the following conditions:

The product must be returned within 3 to 4 days of delivery.
The item must be unused, unworn, and in its original packaging with all tags intact.
Returns are accepted only for defective, damaged, or incorrect items received.
Certain products (e.g., perishable goods, personal care items, gift cards) are non-returnable.

3. Return Process

To initiate a return, follow these steps:

Contact our support team at [your email] within 3 to 4 days of receiving the product.
Provide order details and images of the defective/damaged product (if applicable).
Our team will review the request and provide return shipping instructions.
Once we receive and inspect the product, we will process your refund or replacement.

4. Refund Policy

Refunds will be issued only after inspection of the returned item.
Refunds will be processed to the original payment method within [X] business days.
Shipping charges are non-refundable unless the return is due to our error.
If an order is canceled before shipment, a full refund will be issued.

5. Replacement & Exchange

If a replacement is requested, we will ship a new item upon approval of your return.
Exchanges are subject to product availability.

6. Non-Returnable & Non-Refundable Items

Certain products cannot be returned or refunded, including:

Personalized/customized items
Clearance or final sale items
Perishable goods (food, flowers, etc.)
Digital downloads and gift cards

7. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account and contact your payment provider.
If the issue persists, contact us at [your email].