Shipping Policy
At Dropszy, we are committed to ensuring a smooth and timely delivery experience for our customers. Please read our shipping policy carefully to understand how we handle order processing, shipping, and delivery.
1. Order Processing Time
- Orders are processed within 2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- In case of any delays, we will notify you via email or phone.
2. Shipping Timeframe
- The estimated delivery time is 7 days from the order confirmation date.
- Unforeseen circumstances like natural disasters, strikes, or logistical issues may cause slight delays.
- We will provide tracking details once your order has been shipped.
3. Shipping Charges
- Shipping charges will be calculated at checkout based on the delivery location and product weight.
- Free shipping may be available for orders above a certain value, as per ongoing offers.
- Additional charges may apply for remote locations or expedited shipping options.
4. Delivery Partners
- We partner with reliable courier services to ensure timely and safe delivery.
- In case of any issues with delivery, please contact our support team.
5. Address & Delivery Issues
- Customers are responsible for providing accurate shipping details at checkout.
- If an incorrect address is provided, we are not liable for lost shipments.
- If an order is returned due to an incorrect address, additional charges may apply for re-shipping.
6. Order Tracking
- Once your order is shipped, we will send a tracking link via email or SMS.
- Customers can track their shipment status using the provided tracking ID.
7. Damaged or Missing Shipments
- If you receive a damaged package, report it to our support team within 24 hours.
- If your order is missing, contact us immediately with your order details.
8. International Shipping
- Currently, we [do/do not] offer international shipping.
- If available, international shipping charges and delivery times will vary based on location.