Cancellation Policy
At Dropszy, we strive to provide a smooth shopping experience. If you need to cancel an order, please review our cancellation policy below.
1. Order Cancellation by Customer
- Customers can cancel their order before it is shipped.
- To request a cancellation, contact us at [email protected] or call 7303386643 with your order details.
- If the order has already been shipped, it cannot be canceled, but you may initiate a return after delivery as per our Return Policy.
2. Cancellation by Dropszy
- We reserve the right to cancel orders in case of:
- Stock unavailability
- Payment issues or fraudulent activity
- Incorrect pricing or technical errors
- Any violation of our Terms & Conditions
- If we cancel your order, you will be notified, and a full refund will be issued.
3. Refund for Canceled Orders
- If an order is successfully canceled before shipment, a full refund will be processed within 7 business days.
- Refunds will be credited to the original payment method.
4. Modification of Orders
- Once an order is placed, modifications (such as changing the address or product) may not be possible.
- Customers should contact support immediately for any change requests.